Same day delivery Service
“No such thing as a failed delivery”
Our Culture
Responsible
I keep promises to customers, making personally sure that all contingencies are planned for. I keep details of each job, including notes on any changes and the outcome. Should the customer need information about anything it will be provided as quickly as possible.
Honest
I am completely open about what can be done. I will not make unrealistic promises that compromise someone else’s planning.
Attentive
I focus on the needs of the customer and adapt/ develop systems accordingly. By listening I find appropriate solutions and ideas that will also benefit others.
Flexible
I am able and willing to alter plans should the needs of a customer change from the point of booking. I am imaginative and can think independently in order to provide the best solution possible.
Supportive
The control office is well equipped and experienced in dealing with address queries, closing times etc, working with the customer to provide information to the driver as, and before, it is needed.
Praise
I pass on positive comments from customers to the other members of the team and thank them for their excellent work.
Learning & Technology
I use every opportunity to increase my knowledge of the industry in order to benefit 021 Network and its users. I keep up with advances in technology and apply them to the business when, and only when, they will provide a benefit.
Consistent
I approach each day with a positive outlook, with the aim of being as effective as possible. I apply a friendly and helpful attitude to all tasks and all people.
Safe
All jobs shall be organized with safe transport in mind, to be completed within road safety regulations. No supplier will be under pressure to continue when ill, tired or if their vehicle requires attention. The safety of the driver and other road users is paramount.
Responsible
I keep promises to customers, making personally sure that all contingencies are planned for. I keep details of each job, including notes on any changes and the outcome. Should the customer need information about anything it will be provided as quickly as possible.
Honest
I am completely open about what can be done. I will not make unrealistic promises that compromise someone else’s planning.
Attentive
I focus on the needs of the customer and adapt/ develop systems accordingly. By listening I find appropriate solutions and ideas that will also benefit others.
Flexible
I am able and willing to alter plans should the needs of a customer change from the point of booking. I am imaginative and can think independently in order to provide the best solution possible.
Supportive
The control office is well equipped and experienced in dealing with address queries, closing times etc, working with the customer to provide information to the driver as, and before, it is needed.
Praise
I pass on positive comments from customers to the other members of the team and thank them for their excellent work.
Learning & Technology
I use every opportunity to increase my knowledge of the industry in order to benefit 021 Network and its users. I keep up with advances in technology and apply them to the business when, and only when, they will provide a benefit.
Consistent
I approach each day with a positive outlook, with the aim of being as effective as possible. I apply a friendly and helpful attitude to all tasks and all people.
Safe
All jobs shall be organized with safe transport in mind, to be completed within road safety regulations. No supplier will be under pressure to continue when ill, tired or if their vehicle requires attention. The safety of the driver and other road users is paramount.